Shipping policy

Leopardeg โ€“ Shipping Policy

Last Updated: September 26, 2026

At Leopardeg, we aim to provide a simple, reliable, and transparent delivery experience for every order.

This Shipping Policy explains how orders are processed, shipped, and delivered within the Arab Republic of Egypt.

1. Shipping Availability

Leopardeg currently delivers orders within Egypt only.

We do not currently offer international shipping.

2. Delivery Partner

Our primary delivery partner is currently J&T Express.

Leopardeg may use another delivery provider when necessary to ensure the best possible delivery service.

3. Order Processing

After placing an order, we may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders are processed after confirmation.

We make reasonable efforts to prepare and ship confirmed orders as quickly as possible.

Order processing may take additional time during:

  • Sales and promotional periods.
  • Holidays and public holidays.
  • High-demand periods.
  • Unexpected operational circumstances.

4. Delivery Time

Delivery times may vary depending on the destination and the delivery provider.

The estimated delivery time will generally depend on the customer's:

  • Governorate.
  • City or area.
  • Address.
  • Availability of the ordered products.
  • Delivery conditions.

Any delivery timeframe communicated by Leopardeg is an estimated timeframe, not a guaranteed delivery date, unless expressly stated otherwise.

Delivery may take longer in certain circumstances, including holidays, severe weather, operational delays, incorrect address information, or circumstances beyond our reasonable control.

5. Shipping Fees

Shipping fees, if applicable, will be displayed or communicated to the customer before the order is completed.

The total amount payable for a Cash on Delivery order will include the applicable product price and any applicable shipping charges.

Any special shipping promotion or free-shipping offer will be subject to the terms stated in that offer.

6. Cash on Delivery

Leopardeg currently accepts Cash on Delivery (COD).

For COD orders:

  • Payment is collected when the order is delivered.
  • Customers should ensure that the delivery address and phone number are accurate.
  • The customer should be available or arrange for an authorized person to receive the order.
  • Leopardeg may contact the customer to confirm the order before shipment.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.
  • Valid phone number.
  • Governorate.
  • City or area.
  • Detailed address.
  • Any useful landmarks or additional delivery instructions.

Providing incorrect or incomplete information may cause delays or prevent successful delivery.

If we need additional information to complete delivery, we may contact the customer using the phone number or WhatsApp number provided with the order.

8. Delivery Attempts

Our delivery partner may make delivery attempts according to its applicable procedures.

If the customer is unavailable, unreachable, or provides incorrect delivery information, the courier may contact the customer to arrange another delivery attempt.

Repeated unsuccessful delivery attempts may result in the order being returned to Leopardeg.

9. Refused or Unreceived Orders

If a customer refuses to receive an order without a reason related to a product defect, incorrect product, or another legally protected consumer right, the order may be returned to Leopardeg and shipping or return-related costs may arise depending on the circumstances.

This provision does not limit any rights granted to the customer under applicable Egyptian consumer protection laws.

For information about returns and exchanges, please review our Returns & Exchanges Policy.

10. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, Leopardeg is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Road or transportation disruptions.
  • Incorrect or incomplete customer information.
  • Customer unavailability.
  • Technical or operational issues.
  • Other unforeseen circumstances.

If we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer and communicate relevant updates.

11. Damaged Packages

If the package appears significantly damaged at the time of delivery, the customer should notify the delivery representative and contact Leopardeg as soon as possible.

If the product itself is damaged or defective, please contact us so that we can review the situation and handle it according to our Returns & Exchanges Policy and applicable Egyptian law.

12. Incorrect or Missing Items

If you receive:

  • The wrong product.
  • The wrong size.
  • The wrong color.
  • A missing item from your order.

Please contact Leopardeg as soon as possible.

We will review your order details and work to resolve the issue.

If the error was caused by Leopardeg, the customer will not be charged additional costs for correcting the error, subject to applicable law.

13. Order Changes Before Shipping

If you need to change your delivery address, phone number, size, color, or another order detail, please contact us as soon as possible.

We will try to make the requested change if the order has not yet been shipped.

Once the order has been handed over to the delivery provider, changes may no longer be possible or may require additional procedures.

14. Order Cancellation Before Shipping

Customers may contact Leopardeg to request cancellation of an order before it is shipped.

If the order has already been shipped, cancellation may be subject to the applicable return or delivery procedures and the customer's legal rights.

15. Delivery Inspection

Customers may inspect the package and product to the extent reasonably permitted during delivery.

Opening or inspecting a product for the purpose of checking it does not by itself remove any legal consumer rights.

For complete information about product returns and exchanges, please refer to our Returns & Exchanges Policy.

16. Contact Us

If you have questions about your delivery or need assistance with an order, please contact us:

Leopardeg
Website: leopardeg.com
Email: leopardeeg@gmail.com
Phone / WhatsApp: 01042691920
Country: Egypt

We are committed to providing a clear and reliable delivery experience while respecting the rights of our customers and complying with applicable laws and regulations in the Arab Republic of Egypt.


Last Updated: September 26, 2026


At Leopardeg, we aim to provide a simple, reliable, and transparent delivery experience for every order.


This Shipping Policy explains how orders are processed, shipped, and delivered within the Arab Republic of Egypt.


---


1. Shipping Availability


Leopardeg currently delivers orders within Egypt only.


We do not currently offer international shipping.


---


2. Delivery Partner


Our primary delivery partner is currently J&T Express.


Leopardeg may use another delivery provider when necessary to ensure the best possible delivery service.


---


3. Order Processing


After placing an order, we may contact you by phone or WhatsApp to confirm your order and delivery details.


Orders are processed after confirmation.


We make reasonable efforts to prepare and ship confirmed orders as quickly as possible.


Order processing may take additional time during:


- Sales and promotional periods.

- Holidays and public holidays.

- High-demand periods.

- Unexpected operational circumstances.


---


4. Delivery Time


Delivery times may vary depending on the destination and the delivery provider.


The estimated delivery time will generally depend on the customer's:


- Governorate.

- City or area.

- Address.

- Availability of the ordered products.

- Delivery conditions.


Any delivery timeframe communicated by Leopardeg is an estimated timeframe, not a guaranteed delivery date, unless expressly stated otherwise.


Delivery may take longer in certain circumstances, including holidays, severe weather, operational delays, incorrect address information, or circumstances beyond our reasonable control.


---


5. Shipping Fees


Shipping fees, if applicable, will be displayed or communicated to the customer before the order is completed.


The total amount payable for a Cash on Delivery order will include the applicable product price and any applicable shipping charges.


Any special shipping promotion or free-shipping offer will be subject to the terms stated in that offer.


---


6. Cash on Delivery


Leopardeg currently accepts Cash on Delivery (COD).


For COD orders:


- Payment is collected when the order is delivered.

- Customers should ensure that the delivery address and phone number are accurate.

- The customer should be available or arrange for an authorized person to receive the order.

- Leopardeg may contact the customer to confirm the order before shipment.


---


7. Accurate Delivery Information


Customers are responsible for providing accurate and complete delivery information, including:


- Full name.

- Valid phone number.

- Governorate.

- City or area.

- Detailed address.

- Any useful landmarks or additional delivery instructions.


Providing incorrect or incomplete information may cause delays or prevent successful delivery.


If we need additional information to complete delivery, we may contact the customer using the phone number or WhatsApp number provided with the order.


---


8. Delivery Attempts


Our delivery partner may make delivery attempts according to its applicable procedures.


If the customer is unavailable, unreachable, or provides incorrect delivery information, the courier may contact the customer to arrange another delivery attempt.


Repeated unsuccessful delivery attempts may result in the order being returned to Leopardeg.


---


9. Refused or Unreceived Orders


If a customer refuses to receive an order without a reason related to a product defect, incorrect product, or another legally protected consumer right, the order may be returned to Leopardeg and shipping or return-related costs may arise depending on the circumstances.


This provision does not limit any rights granted to the customer under applicable Egyptian consumer protection laws.


For information about returns and exchanges, please review our Returns & Exchanges Policy.


---


10. Delayed Deliveries


Although we make reasonable efforts to deliver orders within the estimated timeframe, Leopardeg is not responsible for delays caused by circumstances beyond our reasonable control, including:


- Courier delays.

- Weather conditions.

- Public holidays.

- Road or transportation disruptions.

- Incorrect or incomplete customer information.

- Customer unavailability.

- Technical or operational issues.

- Other unforeseen circumstances.


If we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer and communicate relevant updates.


---


11. Damaged Packages


If the package appears significantly damaged at the time of delivery, the customer should notify the delivery representative and contact Leopardeg as soon as possible.


If the product itself is damaged or defective, please contact us so that we can review the situation and handle it according to our Returns & Exchanges Policy and applicable Egyptian law.


---


12. Incorrect or Missing Items


If you receive:


- The wrong product.

- The wrong size.

- The wrong color.

- A missing item from your order.


Please contact Leopardeg as soon as possible.


We will review your order details and work to resolve the issue.


If the error was caused by Leopardeg, the customer will not be charged additional costs for correcting the error, subject to applicable law.


---


13. Order Changes Before Shipping


If you need to change your delivery address, phone number, size, color, or another order detail, please contact us as soon as possible.


We will try to make the requested change if the order has not yet been shipped.


Once the order has been handed over to the delivery provider, changes may no longer be possible or may require additional procedures.


---


14. Order Cancellation Before Shipping


Customers may contact Leopardeg to request cancellation of an order before it is shipped.


If the order has already been shipped, cancellation may be subject to the applicable return or delivery procedures and the customer's legal rights.


---


15. Delivery Inspection


Customers may inspect the package and product to the extent reasonably permitted during delivery.


Opening or inspecting a product for the purpose of checking it does not by itself remove any legal consumer rights.


For complete information about product returns and exchanges, please refer to our Returns & Exchanges Policy.


---


16. Contact Us


If you have questions about your delivery or need assistance with an order, please contact us:


Leopardeg

Website: leopardeg.com

Email: leopardeeg@gmail.com

Phone / WhatsApp: 01042691920

Country: Egypt


We are committed to providing a clear and reliable delivery experience while respecting the rights of our customers and complying with applicable laws and regulations in the Arab Republic of Egypt.