Refund policy
Leopardeg โ Returns & Exchanges Policy
Last Updated: September 26, 2026
At Leopardeg, we are committed to providing a clear, reliable, and comfortable shopping experience. We respect and comply with applicable consumer protection laws and regulations in the Arab Republic of Egypt.
This policy applies to all orders delivered within Egypt.
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1. Returns & Exchanges Within 14 Days
In accordance with applicable Egyptian law, customers may request an exchange or return and refund within 14 days from the date of receiving the product, without providing a reason, subject to the legal exceptions and conditions applicable under Egyptian law.
Returned products should be in the condition in which they were delivered and should not have been altered or damaged due to the customer's use.
For clothing items, we recommend keeping the original tags and packaging and avoiding the removal of labels or attached components except as reasonably necessary to inspect or try the product.
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2. Return & Exchange Conditions
To help ensure that the product can be returned in its original condition, customers should:
- Not use the product for actual wear or use.
- Not wash, iron, alter, or modify the product.
- Not damage, stain, or otherwise misuse the product.
- Keep the original tags and packaging whenever possible.
- Return any accessories or components provided with the product.
These conditions will not be applied in a way that limits any legal right granted to the customer under applicable law.
All returns and exchanges are subject to the legal exceptions provided under Egyptian law, including circumstances where the condition of the product has changed due to the customer.
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3. Size or Color Exchanges
If the purchased size is not suitable, you may contact us to request an exchange within the applicable exchange period.
You may request:
- A different size of the same product, subject to availability.
- A different color of the same product, subject to availability.
If the requested size or color is unavailable, we will contact you to discuss the available options.
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4. Exchange for a Different Product
If you wish to exchange your product for another product, please contact us and we will explain the available options.
If the replacement product has a higher price, the applicable price difference will be payable using the available payment method.
If the replacement product has a lower price, the price difference will be handled according to the applicable procedures and without limiting any legal rights of the customer.
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5. Defective Products
If you receive a product with a manufacturing defect or discover a defect in the product, please contact us.
Under applicable Egyptian consumer protection rules, customers may request the replacement or return of a defective product and a refund within 30 days from the date of receiving the product, where the legal requirements for a defect claim are met.
If a defect is confirmed, the applicable replacement or return will be handled without charging the customer additional costs, in accordance with the law.
Where a refund is due for a defective product, the refund will be processed in accordance with applicable law and the applicable payment procedures.
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6. Incorrect or Non-Conforming Products
If you receive a product that is different from what you ordered, such as:
- A different product or model.
- A different color.
- A different size from the one ordered.
Please contact us before using the product.
We will review the order details and work to correct the issue.
If the error was caused by Leopardeg, the customer will not be charged additional costs for correcting the error, in accordance with applicable law.
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7. Shipping & Return Costs
In cases involving a confirmed product defect or an error by Leopardeg, the customer will not be charged additional costs resulting from the applicable return or exchange process, in accordance with the law.
For returns or exchanges requested for other reasons, shipping and return costs will be handled according to the applicable circumstances and procedures, without limiting any legal rights granted to the customer.
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8. How to Request a Return or Exchange
To request a return or exchange, please contact us through:
WhatsApp / Phone:
01042691920
Please provide:
- Order number.
- Customer name.
- Product name.
- Whether you are requesting a return or exchange.
- Reason for the request, if applicable.
- Photos of the product when necessary, especially in cases involving a defect or incorrect product.
Once we receive your request, we will review the details and contact you with the next steps.
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9. Product Inspection
When a returned product is received, Leopardeg may inspect its condition to verify that it corresponds to the condition in which it was delivered and, where necessary, to determine the reason for the return or exchange.
The inspection process is not intended to limit any legal rights of the customer.
If there is a dispute regarding a customer's right to return or exchange a product or regarding a product defect, the applicable rights and procedures under Egyptian law will apply.
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10. Refunds
Where a return and refund is approved, the product value will be refunded in accordance with applicable Egyptian law and the applicable procedures.
For defective products, refunds will be handled in accordance with the consumer protection requirements applicable in Egypt.
Since Leopardeg currently offers Cash on Delivery (COD), we will contact the customer to complete the refund process using an appropriate and legally compliant method.
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11. Sale Items and Promotions
Products purchased during sales, discounts, or promotional offers remain subject to the applicable legal rights regarding returns and exchanges.
Purchasing a product at a discounted price does not, by itself, remove any consumer rights provided by applicable law.
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12. Refusal to Receive an Order
If an order is refused at the time of delivery solely because the customer no longer wishes to receive it, shipping or return-related costs may arise depending on the circumstances and applicable procedures.
This provision does not affect any legal right the customer may have where the refusal is related to a product defect, incorrect product, non-conformity, or another legally protected reason.
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13. Legal Exceptions
Returns and exchanges are subject to the exceptions provided under applicable Egyptian law.
Certain products or circumstances may be excluded from return or exchange due to their nature, characteristics, packaging, or because the product's condition has been changed by the customer.
Specific legal exceptions may apply to certain products, including certain cases involving underwear and wedding dresses after their packaging has been opened, as provided under applicable consumer protection rules.
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14. Disputes
At Leopardeg, we aim to resolve all return and exchange requests fairly and efficiently.
If a dispute arises regarding a return, exchange, refund, or product defect, the customer retains the right to seek assistance from the Egyptian Consumer Protection Agency (CPA) in accordance with applicable law.
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15. Contact Us
For any questions or requests regarding returns or exchanges, please contact us:
Leopardeg
Website: leopardeg.com
Email: leopardeeg@gmail.com
Phone / WhatsApp: 01042691920
Country: Egypt
We are committed to providing a transparent and reliable shopping experience while respecting the rights of our customers and complying with applicable laws and regulations in the Arab Republic of Egypt.